Latest COVID-19 Updates

18 September, 2020 • Safety

Important information

  • Face masks or coverings must be worn at all time.
  • The pickup and delivery of all orders must be contact-free - find out more here.
  • Follow safe distance measures by following floor markings at restaurants partner or when not available, 2m from one another.
  • If restaurant is congested, kindly wait outside, until your order is ready for collection.
  • Limit your regular circle of close contacts, to protect yourself and your families.
  • Use SafeEntry to check-in and out when required, download and install TraceTogether app.
  • Wash your hands with soap and water regularly, or use hand sanitiser.
  • Clean your bags with food-safe cleaning products before you work and regularly during.

Further Singapore’s Ministry of Health guidance is available online here.

We are here to help you with your concerns

We strongly urge you to keep yourself informed by following regular updates from the Ministry of Health and to contact Rider Support team if you have any concerns that need to be addressed. In the unlikely event that you become quarantined or hospitalised by COVID-19, please get in touch with by completing this form. At this juncture, we regret to inform you that any walk-in to our office will also be rejected, so please reach out to us via our online support channel only.

Update - 30 Nov 2020

Free reusable masks from Temasek Foundation

Temasek Foundation’s StayMasked initiative is providing free reusable masks from Monday, 30 Nov 2020 to Sunday, 13 Dec 2020.

Visit StayMasked for more details.

Update - 12 Feb 2020

Staying Safe while working with Deliveroo

Play your part in containing the spread of the COVID-19 (coronavirus) by being socially responsible. We will get through this together with everyone’s support to ensure your health and hygiene is always on checked. Remember, you can choose to cancel any booked sessions in-app and if you are feeling unwell, please do not attempt to complete any deliveries. You’re advised to follow these recommendations below:

  • Make sure to regularly wash your Deliveroo kit or clothes you wear while riding. Click here to order new or replace your kit.
  • Wipe down your thermal bag before and after each time you ride.
  • Wash your hands with soap and water thoroughly before you go online, and carry a bottle of hand sanitiser with you so you can keep them clean throughout your time on the road.
  • Always store food in your thermal bag to help minimise the risk exposure to any potentially infectious airborne material.
  • Seal your bag as soon as you’ve packed an order and keep it closed until you’ve reached the customer’s location.
  • Regularly check the World Health Organisation website to keep up to date on the advice that they provide.
  • Do not log in if you begin to feel unwell or display any symptoms of COVID-19 (coronavirus). Seek medical attention straight away and avoid close contact with others. If you have booked slots that you need to cancel, reach out to us so we can help you.
  • Notify us as soon as possible in the unlikely event if you have been tested positive for COVID-19 (coronavirus), so our team can ensure you receive the necessary assistance from Deliveroo.

Update - 11 Feb 2020

Support Fund for Deliveroo riders impacted by Coronavirus

In the unlikely event that you are placed under Quarantine Order, Leave of Absence OR Stay-home Notice, Deliveroo will provide loss of income support. A rider who is placed under Quarantine Order, Leave of Absence OR Stay-home Notice will be eligible to receive $180 per week for up to two weeks from Deliveroo on top of the Quarantine Order Allowance Scheme (QOA) or Leave of Absence Support Programme (LOASP) provided by the government. The following criteria must be met for a rider to be eligible: 

  • Have medical proof that you have been diagnosed OR placed under quarantine for COVID-19 (Leave of Absence, Stay-Home Notice and Quarantine Order)
  • An active rider with 4-week average earning higher than 215 SGD