From January 1, 2025, platform workers will be covered under the Work Injury Compensation Act (WICA) for work-related accidents. This ensures adequate financial protection in case of injury. Please refer here for detailed information.
All Deliveroo riders can make a claim under WICA if they were injured while performing the following tasks for delivery operators:
A platform worker can also make a claim under WICA if the platform worker contracted an Occupational Disease in the course of work.
Platform workers will have the same scope and level of WIC benefits as employees, including:
However, compensation for light duties will not apply to platform workers.
The platform worker will be notified of their work injury claim after the platform operator has given notice of the accident to MOM and the relevant platform operator's insurer. The notification will include the case reference number and the insurer's details. The platform worker can check the status of the claim online.
Covers cyclists and walkers when working. It also covers scooter and car riders when they’re ‘off-vehicle’, for example, when walking to pick up and deliver orders.
You will get USD1,500,000 of cover in case you cause injury to someone whilst at work. It also gives you protection in case you damage someone else’s property whilst working, such as other vehicles or buildings. Legal costs are included in the cover.
Covers all riders including cyclists, scooters, cars and walkers when working.
Your income protection insurance gives you supporting income in case you can’t work following an accident while riding. You can claim a weekly payment if you are injured and unable to work, upon eligibility. You’ll also receive a lump sum payment for more serious injuries.
You: As a Deliveroo rider that is at least 18 years old, you’ll be protected by our insurance cover.
You’ll be covered instantly by our insurance whenever and wherever you’re out on the road with us in Singapore. This includes the whole time you’re online, as well as up to one hour after you go offline.
Deliveroo riders are covered for (i) income loss (ii) medical expenses and (iii) permanent incapacity, current incapacity or death caused by accidental injury while performing pick-up and/or delivery for Deliveroo.
If you're involved in an incident and would like to make a claim, please submit your claim using this form.
Your work injury compensation insurance does not cover your bike, scooter or vehicle. If you suffer damage in an accident that is not your fault, you may be able to claim against the responsible party.
Your cover under work injury compensation insurance commences and ends at the following points:
To be eligible for work injury compensation insurance you must hold a valid and active rider supplier agreement with Deliveroo, if you have stopped working with Deliveroo and no longer have a valid agreement you will not benefit from the insurance cover.
When a work accident occurs, where safe and when possible, you should:
Yes, you are covered by Deliveroo's work injury compensation insurance as long as you are an active and registered rider with Deliveroo.
As a platform worker, you are not covered under WICA if you injure yourself:
From Tuesday 26 June 2018, you’ll be covered instantly by our insurance whenever and wherever you’re out on the road with us in Singapore. This includes the whole time you’re online, as well as up to one hour after you go offline.
If you’ve been injured, or someone else has been injured or their property has been damaged, while you were riding with Deliveroo, here’s what you should do:
You’ll need to provide some evidence to support your claim – either when you first make the claim, or any time during the claim process. Sedgwick will probably ask you:
It’s important that you make sure we have the right information about you, including your full name, email address and vehicle type. This means you can be protected by our insurance cover. Please visit our support page to update your details if they ever change.
Lots of riders work with Deliveroo and other companies in the same hour. You’re completely free to do that and you will still be covered by free accident insurance when you work with us.
However it’s worth knowing that if an accident happens while you’re offline, or you haven’t been online in the Deliveroo app in the past hour, you won’t be covered for any claims.
If you’re injured as a result of an accident while riding with us, you won’t need to pay any excess fees on claims, including third party liability claims. You won’t need to pay any excess fees on personal accident and income protection, or third party liability claims.
Your own vehicle and other items of kit will not be covered. If your kit has been damaged and you want to replace it, please contact us.