Deliveroo SG Rider Support
Common questions
- I need support while on live orders
If you encounter any issues while you are on an order such as long wait times at restaurants, uncontactable customers, etc. Please contact …
Orders - Why can’t I cash out?
If you are unable to cash out your earnings, please reach us through the contact us form.…
Payments - How do I get paid?
Riders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told …
Payments - How do I report it and make a claim?
As soon as possible following the accident, please report it to Segdwick and make a claim. Even if you’re unsure if you or someone else was …
Insurance - I received a large order, what do I have to take note of?
Usually, the system is able to recognise large orders, and will assign 2 or more riders to deliver the order. In the event if you are unable…
Orders - How are fees calculated?
You will be paid based on the effort you put into every delivery. This means that the deliveries that take you further and longer to comple…
Payments
