Deliveroo SG Rider Support
Payments Change topic
- How do I get paid?
- I believe that some incentives are missing, what do I do?
- How do I use the cash-out feature?
- Where can I view the twice-monthly invoice and payment calendar?
- What do the new calendar terms mean?
- What changes are being made to the payment cycle starting October 2024?
- I did not receive extra fees due to pin-drop error, what do I do?
- What should I do if there’s something wrong with my fees?
- Do I receive extra fees/surges on peak period?
- I have missing orders, what do I do?
- I have missing fees, what do I do?
- Order cancellation
- When will I receive my referral payment?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- Do I receive 100% of the tips from the customer?
- How are fees calculated?
- Why can’t I cash out?
- Where can I find details of my invoice?
How do I get paid?
Riders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told of the delivery fee payable before you accept the order. Keep an eye out for surge fees being offered in the app – these mean you can make more during busy times.
You can cash out once you hit a target or before a special occasion and get your money within 3 working days. Or just wait for your usual, free twice-monthly payments.
Riders keep 100% of any tips received and these are paid at the same time as the rest of your fees.
