Deliveroo SG Rider Support
Payments Change topic
- How do I get paid?
- I believe that some incentives are missing, what do I do?
- How do I use the cash-out feature?
- Where can I view the twice-monthly invoice and payment calendar?
- What do the new calendar terms mean?
- What changes are being made to the payment cycle starting October 2024?
- I did not receive extra fees due to pin-drop error, what do I do?
- What should I do if there’s something wrong with my fees?
- Do I receive extra fees/surges on peak period?
- I have missing orders, what do I do?
- I have missing fees, what do I do?
- Order cancellation
- When will I receive my referral payment?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- Do I receive 100% of the tips from the customer?
- How are fees calculated?
- Why can’t I cash out?
- Where can I find details of my invoice?
I did not receive extra fees due to pin-drop error, what do I do?
Customer
Please reach out to Live Support using the chat function in your Rider app. If you did not receive the extra fees for Pin-Drop Issues, you may fill up this form.
Note: Only riders who have informed Live Support before proceeding with the delivery are eligible for consideration of pin-drop error compensation. Also, any pin drop error of 200m or less will not be eligible for compensation
