Usually, you will only receive the incentive after the campaign period, which will only be reflected in the next twice-monthly invoice.

If you believe you should have been paid for an incentive in the previous payment cycle, and you did not receive it, please fill up this form Rider Fee Query Form, and select Incentives. 

Please note that you are only eligible for the incentive if you fit the conditions and eligibility of the incentive during the stipulated period of the incentive. 

Incentives will not be reflected in cash-out requests.