Deliveroo SG Rider Support
Payments Change topic
- How do I get paid?
- I believe that some incentives are missing, what do I do?
- How do I use the cash-out feature?
- Where can I view the twice-monthly invoice and payment calendar?
- What do the new calendar terms mean?
- What changes are being made to the payment cycle starting October 2024?
- I did not receive extra fees due to pin-drop error, what do I do?
- What should I do if there’s something wrong with my fees?
- Do I receive extra fees/surges on peak period?
- I have missing orders, what do I do?
- I have missing fees, what do I do?
- Order cancellation
- When will I receive my referral payment?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- Do I receive 100% of the tips from the customer?
- How are fees calculated?
- Why can’t I cash out?
- Where can I find details of my invoice?
I have missing fees, what do I do?
In the event that you do not receive the fees in your bank after 3 business days from your invoice date, please submit this form.
Take Note: Saturdays, Sundays & Public Holidays will not count towards business days. Eg. If you have Cash-out on Thursday, you will be expected to receive the fees by Tuesday.
Day 0 - Thursday
Day 1 - Friday
Day 2 - Monday
Day 3 - Tuesday
