Riders will receive surge fees for orders assigned to them in certain zones during our busiest times.
As the surge fees are dynamic, you may refer to the Planner in-app for the updated amount. You will also be able to see the ongoing surge fee amount when you are online and awaiting orders.
Please be informed that the fees that are offered to you are already inclusive of the surge amount.
If an order you have accepted during our surge period did not include the surge fee, Please complete the Rider Fee Query form and select Incentives] > Peak Period.
Do take note of the date, restaurant name and order number when submitting the form.