Deliveroo SG Rider Support
Payments Change topic
- What should I do if there’s something wrong with my fees?
- I believe that some incentives are missing, what do I do?
- I did not receive extra fees due to pin-drop error, what do I do?
- I have missing orders, what do I do?
- Order cancellation
- How do I get paid?
- How do I use the cash-out feature?
- When will I receive my referral payment?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- Do I receive 100% of the tips from the customer?
- How are fees calculated?
- Why can’t I cash out?
- Where can I view the bi-weekly invoice and payment calendar?
- Do I receive extra fees/surges on peak period?
- Where can I find details of my invoice?
- I have missing fees, what do I do?
How do I use the cash-out feature?
All riders now have the option to claim your earnings straight away. To use this feature, go to Deliveroo rider app, then tap on your current balance on the Earnings page, and click "Get Paid".
By selecting Early Cash Out, you will discount your delivery fees by $1 in return for Deliveroo agreeing to pay you earlier than the normal fortnightly payment cycle. You will see a line item called “Prompt Payment Discount” under your delivery fees on our invoice.
The invoice will be generated instantly and shown as "paid" in your app.
Please allow your bank between 1 to 3 days, excluding Saturdays, Sundays, & public holidays, for the payment transaction to complete.
In the event that you do not receive the fees in your bank after 3 business days, please submit this form.
