Deliveroo SG Rider Support
Payments Change topic
- Do I receive 100% of the tips from the customer?
- How do I use the cash-out feature?
- What should I do if there’s something wrong with my fees?
- How do I get paid?
- I believe that some incentives are missing, what do I do?
- Where can I view the twice-monthly invoice and payment calendar?
- What do the new calendar terms mean?
- What changes are being made to the payment cycle starting October 2024?
- I did not receive extra fees due to pin-drop error, what do I do?
- Do I receive extra fees/surges on peak period?
- I have missing orders, what do I do?
- I have missing fees, what do I do?
- Order cancellation
- When will I receive my referral payment?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- How are fees calculated?
- Why can’t I cash out?
- Where can I find details of my invoice?
How do I use the cash-out feature?
All riders now have the option to claim your earnings straight away. To use this feature, go to Deliveroo rider app, then tap on your current balance on the Earnings page, and click "Get Paid".
By selecting Early Cash Out, you will discount your delivery fees by $1 in return for Deliveroo agreeing to pay you earlier than the normal fortnightly payment cycle. You will see a line item called “Prompt Payment Discount” under your delivery fees on our invoice.
The invoice will be generated instantly and shown as "paid" in your app.
Please allow three business days for the payment transaction to be processed.
If you do not receive the fees in your bank account after this period following the invoice date, please submit this form.
