Deliveroo SG Rider Support
Payments Change topic
- I did not receive extra fees due to pin-drop error, what do I do?
- When will I receive my referral payment?
- What should I do if there’s something wrong with my fees?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- Do I receive 100% of the tips from the customer?
- How are fees calculated?
- Why can’t I cash out?
- How do I get paid?
- I believe that some incentives are missing, what do I do?
- How do I use the cash-out feature?
- Where can I view the bi-weekly invoice and payment calendar?
- Do I receive extra fees/surges on peak period?
- I have missing orders, what do I do?
- Where can I find details of my invoice?
- I have missing fees, what do I do?
- Order cancellation
How do I use the cash-out feature?
All riders now have the option to claim your earnings straight away. To use this feature, go to Deliveroo rider app, then tap on your current balance on the Earnings page, and click “Get Paid”.
It costs $1.00 each time you use this feature. Of course, there’s no transaction fee for Bi-weekly Invoice generated by us.
The invoice will be generated instantly and shown as "paid" in your app.
Please allow your bank between 1 to 3 days, excluding Saturdays, Sundays & Public holidays, for the payment transaction to complete.
In the event that you do not receive the fees in your bank after 3 business days, please submit this form.
