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Payments
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How do I get paid?
I believe that some incentives are missing, what do I do?
How do I use the cash-out feature?
Where can I view the twice-monthly invoice and payment calendar?
What do the new calendar terms mean?
What changes are being made to the payment cycle starting October 2024?
I did not receive extra fees due to pin-drop error, what do I do?
What should I do if there’s something wrong with my fees?
Do I receive extra fees/surges on peak period?
I have missing orders, what do I do?
I have missing fees, what do I do?
Order cancellation
When will I receive my referral payment?
Should I ask the customer to tip me when I deliver their order?
Is there a minimum amount customers have to tip riders?
Can customers still tip me before I’ve delivered their order?
Do I receive 100% of the tips from the customer?
How are fees calculated?
Why can’t I cash out?
Where can I find details of my invoice?
Can customers still tip me before I’ve delivered their order?
Yes, customers are still able to tip you before you’ve delivered their order.
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