Your insights help us shape a better riding experience for you —from resolving rider kit issues and improving delivery gear to enhancing support and ensuring you have what you need on the road. Every response brings us one step closer to making Deliveroo work better for you.
Where to find the survey:
Open your Deliveroo Rider app and follow these 2 simple steps:
Step 1: Tap “Ready to ride”
On your app's main screen, tap the bar at the bottom that says "Ready to ride".
Step 2: Scroll Down to Find the Feedback Section
After expanding the panel, scroll past the bonus or surge information. Look for the box that says: “We’d love to hear your feedback”. Click on the box and complete the survey that shows up immediately after.
The survey is available in-app only and takes just about a minute to complete. Once you’ve submitted it, it won’t appear again for a while.
Important Note:
Please note that this feedback form is not for submitting support tickets. If you need help with an issue related to your deliveries or rider experience, please contact support here.