We're making a change to our rider app to help make logging into the rider app quicker and more secure - introducing passkeys.
The safety and the security of your account is our top priority, so we're improving how you log into your account to make it even more secure by introducing passkeys. With passkeys, you can log in quickly and securely using the Face ID, Touch ID, password or pattern already set up on your phone, without needing to request and enter a one-time passcode each time.
What is a Passkey?
A passkey is a new way to log into apps and websites without needing to remember a password or request a One Time Passcode. Instead of typing in your email or phone number to request a One Time Passcode, you can use the security already set up in your phone (such as Face ID, fingerprint, a passcode or pattern - it’s up to you which method you choose).
Over the next coming days you’ll see the option to set up your passkey in the app. It only takes a few seconds to set up. And if your phone doesn't support passkeys, you'll still be able to log in using the original login method
Setting up passkey
Please note: over the coming weeks, we will be turning off the option to use SMS to receive a One Time Passcode. You’ll still be able to use email to receive a One Time Passcode, so please ensure that you know the email address associated with your Rider account or ensure your email address is up to date.
How to get this new feature?
Just update your Rider App! Make sure you have the latest version of the rider app available on the App Store or Google Play. Please note, passkey is only supported in Android 9 and above and iOS 16 above.
We hope this update will enhance your delivery experience. If you have any feedback please get in touch.