Covers all riders including cyclists, scooters, cars and walkers when working.
Your income protection insurance gives you supporting income in case you can’t work following an accident while riding. You can claim a weekly payment if you are injured and unable to work. You’ll also receive a lump sum payment for more serious injuries.
Covers cyclists and e-scooters when working. It also covers scooter and car riders when they’re ‘off-vehicle’, for example, when walking to pick up and deliver orders.
You and your substitutes get USD1,500,000 of cover in case you cause injury to someone whilst at work. It also gives you protection in case you damage someone else’s property whilst working, such as other vehicles or buildings. Legal costs are included in the cover.
From Tuesday 26 June 2018, you’ll be covered instantly by our insurance whenever and wherever you’re out on the road with us in Singapore. This includes the whole time you’re online, as well as up to one hour after you go offline.
If you’ve been injured, or someone else has been injured or their property has been damaged, while you were riding with Deliveroo, here’s what you should do:
If your substitute has an accident while riding with Deliveroo, they will need to follow the same process we’ve set out in the answer above. The way to think of it is that the app is covered, so whoever is using it at the time of an accident will need to report the claim.
You’ll need to provide some evidence to support your claim – either when you first make the claim, or any time during the claim process. Marsh will probably ask you:
It’s important that you make sure we have the right information about you, including your full name, email address and vehicle type. This means you can be protected by our insurance cover. Please visit our support page to update your details if they ever change.
Lots of riders work with Deliveroo and other companies in the same hour. You’re completely free to do that and you will still be covered by free accident insurance when you work with us.
However it’s worth knowing that if an accident happens while you’re offline, or you haven’t been online in the Deliveroo app in the past hour, you won’t be covered for any claims.
If you’re injured as a result of an accident while riding with us, you won’t need to pay any excess fees on claims. This is different for third party liability claims. You will need to pay USD100 for every claim for accidental damage to someone else’s property and the same for injuries to another person.
Your own vehicle and other items of kit will not be covered. If your kit has been damaged and you want to replace it, please contact us.