Appointing a substitute

Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to choose to appoint other people to complete orders for you. When you appoint a Substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:

  • They are at least 18 years of age
  • They are Singaporean or a Permanent Resident
  • Motorcyclists hold valid vehicle insurance and driving licence
  • They are not subject to any unspent criminal convictions
  • They have not previously had a supplier agreement with Deliveroo terminated due to a material breach of its terms
  • They use equipment that meets our safety standards

Please remember that you are responsible for your substitute and ensuring that they know how to perform deliveries safely, and in accordance with applicable road safety, food safety, and health and safety laws. Working with a substitute is an important responsibility, and failing to comply with these requirements may carry criminal sanctions.

Why do some riders use substitutes?

Many riders choose to do this in periods when they themselves will not be available to work, during holiday periods for example, or before exams for many students, or where a fellow courier wants to try out working with Deliveroo.

Do I need to tell Deliveroo about my substitute?

Providing they meet the requirements set out above, you have the freedom to appoint a substitute at any time, and you don’t need to let us know.

What checks does Deliveroo make?

In Singapore, we check the NRIC number and card of every Deliveroo rider before they are permitted to start working. This ensures that there is just one account per person, and to check that only Singaporeans or Permanent Residents are working with us. If you appoint a substitute, it’s your responsibility to make sure that they meet this requirement.

We may request that you share your right to work details with us again throughout your time working with us. This may include ‘spot checks’ when working. This is included in our rider privacy policy.

Deliveroo has a zero tolerance policy towards those who fail to meet their obligations in relation to any substitute engaged by them. If we are made aware of any riders working with substitutes who do not have the required authorisation to work, we will take immediate action and inform the relevant authorities, including the Ministry of Manpower.