NOTE: Deliveroo has a zero-tolerance policy towards those who fail to meet their obligations in relation to any substitute engaged by them. If we are made aware of any riders working with substitutes who do not have the required authorisation to work, we will take immediate action and inform the relevant authorities, including the Ministry of Manpower.
Provided they meet the requirements set out above, you have the freedom to appoint a substitute at any time, and you don’t need to let us know. Please remember that you are responsible for your substitute and ensuring that they know how to perform deliveries safely, and in accordance with applicable road safety, food safety, and health and safety laws. Working with a substitute is an important responsibility, and failing to comply with these requirements may carry criminal sanctions.