Deliveroo SG Rider Support

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What are the requirements for Substitution?

  • They are at least 18 years of age
  • A Singaporean or a Permanent Resident
  • Motorcyclists hold valid commercial vehicle insurance and driving license
  • They have not previously had a supplier agreement with Deliveroo terminated due to a material breach of its terms
  • Must use equipment that meets our safety standards

NOTE: Deliveroo has a zero-tolerance policy towards those who fail to meet their obligations in relation to any substitute engaged by them. If we are made aware of any riders working with substitutes who do not have the required authorisation to work, we will take immediate action and inform the relevant authorities, including the Ministry of Manpower.

Do I need to tell Deliveroo about my substitute?

Provided they meet the requirements set out above, you have the freedom to appoint a substitute at any time, and you don’t need to let us know. Please remember that you are responsible for your substitute and ensuring that they know how to perform deliveries safely, and in accordance with applicable road safety, food safety, and health and safety laws. Working with a substitute is an important responsibility, and failing to comply with these requirements may carry criminal sanctions.

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