Deliveroo SG Rider Support
Account Change topic
- How do I complete the identity check?
- How do I change my bank details?
- How do I set up my passkey?
- Do I need to set up a passkey?
- I have been locked out of my account, how do I get back on?
- Why can’t we use SMS to log in to the Rider app?
- Can I still use the original login method?
- How will this update impact my current deliveries?
- What is a passkey?
- I used to be rider with Deliveroo and I want to have my account reactivated
- What should I do if I’m having app issues?
- Does Deliveroo support beta versions of iOS/Android?
- Where can I find my referral code?
- How do I update my phone number/email address?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Keeping Customer Personal Data Safe
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- How can I change the area I work with Deliveroo in?
- How do I update my vehicle details?
- Why does my app sometimes log me out?
Does the expected time displayed take into account my vehicle type?
Yes, it factors in GPS info and the type of vehicle you use to provide a realistic expected delivery time. So motorcyclist are more likely to see earlier expected delivery times than a rider using a bicycle doing the same journey. If you have recently changed the type of vehicle you use it’s important that you let the Rider Support team know so we can make this change to your account details.
