Deliveroo SG Rider Support
Account Change topic
- What to do if your ID doesn’t meet the facial verification standard?
- How do I update my phone number/email address?
- How do I update my residential address?
- My information such as NRIC number or date of birth is incorrect. How can I change it? And when will it be reflected?
- How do I complete the identity check?
- How do I change my bank details?
- How do I set up my passkey?
- Do I need to set up a passkey?
- I have been locked out of my account, how do I get back on?
- Why can’t we use SMS to log in to the Rider app?
- Can I still use the original login method?
- How will this update impact my current deliveries?
- What is a passkey?
- I used to be rider with Deliveroo and I want to have my account reactivated
- What should I do if I’m having app issues?
- Does Deliveroo support beta versions of iOS/Android?
- Where can I find my referral code?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Keeping Customer Personal Data Safe
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
What to do if your ID doesn’t meet the facial verification standard?
If your ID is damaged, outdated, unclear, or doesn’t match your current appearance, you may face difficulties completing identity verification. This can happen due to:
- Faded or worn-out ID photos that make details unreadable.
- Significant changes in appearance, such as weight fluctuations or medical conditions.
- Old or low-quality ID photos that do not meet verification standards.
If your manual facial verification request was rejected, don’t worry— you can update your benchmark (database) ID so we have an alternative way to verify your identity using a secondary ID.
How to upload your secondary document:
If your NRIC is not meeting the verification benchmark, you can submit a secondary ID that includes your photo, NRIC number, and name.
Acceptable alternatives include:
- Driving License
- Passport
- Government-issued student card
The process is similar to manual verification—just use your secondary ID instead of your NRIC. Follow the steps provided to submit your request for verification.
