Deliveroo’s customers share their personal data with us and trust us to keep it safe. As part of our commitment to the privacy of our customers, it is essential that the personal data they entrust us with is protected and used appropriately. You share this responsibility with us as part of your contractual obligations to Deliveroo.
What customer personal data do you handle?
You handle customer personal data every time you accept and deliver an order including but not limited to customers’ name, order ID and location.
How must you handle personal data safely?
Customers trust Deliveroo and you to keep their information safe, so it’s important to know how to handle it responsibly. Always follow these guidelines when riding with us:
What can happen if you mishandle customer personal data?
Contacting customers outside of deliveries, saving or sharing customers’ details constitute a serious breach of your Supplier Agreement with us. Doing so may result in your rider account being terminated.
If any details in a customer’s order or delivery notes concerns you, please let our Rider Support Team know as soon as possible. Please do not screenshot the customer’s details, nor any in-app conversations you may have with customers in Chat. There is no need as our team will be able to see the customer’s account history so we can verify your report.
Thank you for taking the time to read these important guidelines and helping to ensure that our customer personal data is always kept safe, secure and private. If you have any questions, please don’t hesitate to contact the Rider Support Team. You may find more details on how to reach the Rider Support Team here.