Deliveroo SG Rider Support
Account Change topic
- How do I complete the identity check?
- How do I change my bank details?
- How do I set up my passkey?
- Do I need to set up a passkey?
- I have been locked out of my account, how do I get back on?
- Why can’t we use SMS to log in to the Rider app?
- Can I still use the original login method?
- How will this update impact my current deliveries?
- What is a passkey?
- I used to be rider with Deliveroo and I want to have my account reactivated
- What should I do if I’m having app issues?
- Does Deliveroo support beta versions of iOS/Android?
- Where can I find my referral code?
- How do I update my phone number/email address?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Keeping Customer Personal Data Safe
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- How can I change the area I work with Deliveroo in?
- How do I update my vehicle details?
- Why does my app sometimes log me out?
How do I complete the identity check?
It's really important that we protect your account from anyone trying to access it without permission. To help do this we'll ask you to verify your identity by submitting a selfie through the app every so often.
To complete the identity check simply tap your name in the menu from the top-left of the home screen. On your profile page tap 'Verify your identity' to complete the check.
48 hours before your identity check is overdue you'll also see a prompt on the home screen to complete your identity check. You can tap this to complete the check.
If for any reason your selfie can't be recognised, you can complete the check later. And if you still have any difficulty having your selfie recognised, you can request a manual review where one of our team will review your selfie to confirm if it's you.
Your selfie will be compared to the selfie or photo ID you submitted during your onboarding.
If after 14 days your identity has not been successfully verified you'll be unable to go online until you complete the check. You can tap the prompt on the home screen to complete the check. Once you've completed the check you'll be able to go online.
