Head into the zone and check that you have good internet connectivity. Then follow the below steps to try to resolve the issue.
- Try switching your phone off and on again.
- Log out of the app and log back in using your phone number.
- Check you have enough data and storage on your phone.
- Check you have the most up to date version of the app.
To check which version you have, open the rider app, go to Settings > Check for app updates
If you’re still having problems, get in touch with us below.