Deliveroo SG Rider Support
Account Change topic
- How do I complete the identity check?
- How do I change my bank details?
- How do I set up my passkey?
- Do I need to set up a passkey?
- I have been locked out of my account, how do I get back on?
- Why can’t we use SMS to log in to the Rider app?
- Can I still use the original login method?
- How will this update impact my current deliveries?
- What is a passkey?
- I used to be rider with Deliveroo and I want to have my account reactivated
- What should I do if I’m having app issues?
- Does Deliveroo support beta versions of iOS/Android?
- Where can I find my referral code?
- How do I update my phone number/email address?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Keeping Customer Personal Data Safe
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- How can I change the area I work with Deliveroo in?
- How do I update my vehicle details?
- Why does my app sometimes log me out?
What should I do if I’m having app issues?
Head into the zone and check that you have good internet connectivity. Then follow the below steps to try to resolve the issue.
- Try switching your phone off and on again.
- Log out of the app and log back in using your phone number.
- Check you have enough data and storage on your phone.
- Check you have the most up to date version of the app.
To check which version you have, open the rider app, go to Settings > Check for app updates
If you’re still having problems, get in touch with us below.
