Deliveroo SG Rider Support
Account Change topic
- How do I complete the identity check?
- How do I change my bank details?
- How do I set up my passkey?
- Do I need to set up a passkey?
- I have been locked out of my account, how do I get back on?
- Why can’t we use SMS to log in to the Rider app?
- Can I still use the original login method?
- How will this update impact my current deliveries?
- What is a passkey?
- I used to be rider with Deliveroo and I want to have my account reactivated
- What should I do if I’m having app issues?
- Does Deliveroo support beta versions of iOS/Android?
- Where can I find my referral code?
- How do I update my phone number/email address?
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Keeping Customer Personal Data Safe
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- How can I change the area I work with Deliveroo in?
- How do I update my vehicle details?
- Why does my app sometimes log me out?
Why does my app sometimes log me out?
When we offer you a delivery, it will stay open on your screen for 100 seconds. After 100 seconds, if you don’t respond, the system assumes you don’t want to complete it and offers it to another rider
If three orders in a row time out after 100 seconds, we assume that you’ve left your status as online by mistake and we'll change your status to offline. Of course, you can go back online straight away if you wish.
If you no longer want to receive orders, you can go offline in the app. You can also reject orders, or choose to be unassigned.
