When two different customers close to each other order from the same or two nearby [restaurants or grocery partners], we sometimes offer both orders to one rider. We call this a stacked order.

Stacked orders might be offered to you at or around the same time or, after you've accepted an order, we might offer you a second order while you're travelling or waiting at the restaurant.

Stacked orders mean you can earn more in less time - but it's completely up to you which orders you choose to complete, and you're free to reject or unassign from any order. 

Collecting stacked orders

At the restaurant (or restaurants), you can confirm the order numbers in the rider app and speak with the staff to check whether all the order items are included and packed securely in separate bags.

If you choose to accept any stacked order, it’s important to:

• Check the order number on each bag 
• Check each bag is properly sealed  
• Keep orders separated to avoid any potential cross-contamination
• Keep hot and cold items from different orders separate
• If you are using a Deliveroo thermal bag, you can use the included divider to separate orders. 

Riding safely

Your safety is our priority, and that includes when you’re on the road delivering orders. Taking care when riding helps protect you and other road users. When riding  to the customer it also helps to prevent spills and ensure the food arrives undamaged. 

With the customers

It’s important to deliver the correct order to each customer. It helps to double-check the order number in the rider app at the customer’s door, before dropping off the order.

Remember, keeping stacked orders separate is extremely important to prevent the risk of contaminating the food. This is critical for customers who suffer from allergies – it could save their life.