Deliveroo SG Rider Support
Payments Change topic
- How do I get paid?
- I believe that some incentives are missing, what do I do?
- How do I use the cash-out feature?
- Where can I view the twice-monthly invoice and payment calendar?
- What do the new calendar terms mean?
- What changes are being made to the payment cycle starting October 2024?
- I did not receive extra fees due to pin-drop error, what do I do?
- What should I do if there’s something wrong with my fees?
- Do I receive extra fees/surges on peak period?
- I have missing orders, what do I do?
- I have missing fees, what do I do?
- Order cancellation
- When will I receive my referral payment?
- Should I ask the customer to tip me when I deliver their order?
- Is there a minimum amount customers have to tip riders?
- Can customers still tip me before I’ve delivered their order?
- Do I receive 100% of the tips from the customer?
- How are fees calculated?
- Why can’t I cash out?
- Where can I find details of my invoice?
Where can I view the twice-monthly invoice and payment calendar?
You may view the fees cycle calendar here.
If you have yet to receive your fees within 3 business days after the invoice is sent, please allow some additional time for the transaction to complete.
Please note that all other incentives except the Extra Fees stated in the app will be included in the twice-monthly invoice.
If you have yet to receive your fees by the payment date of your respective transaction, please complete this form.
